Privacy Policy for WhipShip Riders and Drivers Apps

Effective Date: 01 Jan 2025

Introduction

WhipShip values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using the WhipShip Riders and Drivers apps. By using our apps, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information to provide and enhance our services:

• Name, email address, phone number, and profile picture.
• Payment details (for riders) and payout details (for drivers).
• Government-issued IDs or other documents for driver verification.

1.2 Location Information

We collect real-time location data to:

• Match riders with nearby drivers.
• Provide accurate navigation and trip tracking.

1.3 Usage Data

We collect data on how you use our app, including:

• Device type, operating system, and app version.
• IP address and usage logs.

1.4 Communications Data

We may collect and store communications between riders and drivers made through the app.

2. How We Use Your Information

The information we collect is used to:

• Facilitate ride and delivery requests.
• Process payments and payouts securely.
• Improve app functionality and user experience.
• Provide customer support and resolve disputes.
• Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal data. We may share information:

• With service providers and partners (e.g., payment processors, mapping services).
• When required by law or to protect our rights.
• With your consent or at your direction.

4. Data Retention

We retain your data as long as necessary to provide our services and comply with legal obligations. Once data is no longer needed, we securely delete it.

5. Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for data collection and processing.
• File a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at [Insert Contact Email].

6. Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute data security.

7. Third-Party Links

Our apps may include links to third-party services. We are not responsible for the privacy practices of these services and recommend reviewing their policies.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting, and we encourage you to review the policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@whip-ship.com
• Phone: +1 (306) 222-8610
• Address: 20 Wayne Hicks Ln Saskatoon, SK S7L 6S2, Canada